Q: Postage and delivery charges to UK addresses?
A: For most direct-to-consumer sales we charge a flat rate of £5 for delivery. In special cases we may need to
charge more, but we will confirm this with you at the time of purchase. For trade and wholesale purchases,
delivery charges are given in the relevant price list.
Q: Postage and delivery charges to non-UK addresses?
A: For sales outside of the UK we will charge the minimum amount we need to cover costs. Contact us with your
order and delivery details and we can provide you with a precise quote.
Q: Delivery time?
A: For direct-to-consumer sales, please allow up to 10 days from placing your order to receiving the goods. If time
is of the essence, please email our sales team to organise an earlier delivery (costs may vary).
Q: Payment method?
A: Online payments are completed quickly and easily through Paypal. This service is safe and secure and provides
our customers with peace of mind. You do not need to be a registered member of Paypal to use this service and
we can accept all major credit and debit cards. Should you like to pay by cheque or cash, please email us for
Q: Non-UK orders?
A: If you would like to place an order for delivery outside of the UK please contact us specifying the products you
would like, in what colours and quantities. We will then reply with an accurate quote of the shipping costs.
Q: Customs duty for delivery outside of the EU?
A: Orders for delivery outside of the EU may incur customs duty on entry into the recipient's country. This is a cost
you, the customer, must bare. If you are charged duty the delivery courier will ask for payment of the full amount
before he releases the goods to you. (Please note that as duty varies between countries we cannot provide a list
of duty rates on this website. However, we can advise you, on a case by case basis, when you place an order).
Q: Returns policy?
A: If you wish to return any item we can offer you a full refund provided the goods are returned within 10 days of
you receiving them, unopened, undamaged and with original packaging. Please note, we do not refund return