Contact HeadSprung!

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CONTACT US

General Enquiries
If you require information on our products, services or the company, click here for an enquiry form, or email us at info@headsprung.co.uk.

Sales Enquiries
If you would like to purchase our products, or require further information regarding prices and delivery, please fill out our enquiry form here, or email us at sales@headsprung.co.uk.

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FAQ’s
Q: Postage and delivery charges to UK addresses?
A: For most direct-to-consumer sales we charge a flat rate of £5 for delivery. In special cases we may need to charge more, but we will confirm this with you at the time of purchase. For trade and wholesale purchases,
delivery charges are given in the relevant price list.
Q: Postage and delivery charges to non-UK addresses?
A: For sales outside of the UK we will charge the minimum amount we need to cover costs. Contact us with your order and delivery details and we can provide you with a precise quote.
Q: Delivery time?
A: For direct-to-consumer sales, please allow up to 10 days from placing your order to receiving the goods. If time is of the essence, please email our sales team to organise an earlier delivery (costs may vary).
Q: Payment method?
A: Online payments are completed quickly and easily through Paypal. This service is safe and secure and provides our customers with peace of mind. You do not need to be a registered member of Paypal to use this service and we can accept all major credit and debit cards. Should you like to pay by cheque or cash, please email us for further instructions.
Q: Non-UK orders?
A: If you would like to place an order for delivery outside of the UK please contact us specifying the products you would like, in what colours and quantities. We will then reply with an accurate quote of the shipping costs.
Q: Customs duty for delivery outside of the EU?
A: Orders for delivery outside of the EU may incur customs duty on entry into the recipient's country. This is a cost you, the customer, must bare. If you are charged duty the delivery courier will ask for payment of the full amount before he releases the goods to you. (Please note that as duty varies between countries we cannot provide a list of duty rates on this website. However, we can advise you, on a case by case basis, when you place an order).
Q: Returns policy?
A: If you wish to return any item we can offer you a full refund provided the goods are returned within 10 days of you receiving them, unopened, undamaged and with original packaging. Please note, we do not refund return
postage charges.